Frequently Asked Questions
Find answers to common questions about our products, shipping, returns, and more.
Lead time depends on customization. Typical delivery is 7–12 business days from order. Many items ship faster.
Notice: Some products ship from different facilities. If you order multiple items they may arrive in separate packages on different days.
After checkout you receive a unique order ID via email. Track anytime on our Order Tracking page using your order ID or email.
Brand: Mistoraprep.
If a duplicate charge occurs, contact support and we will reverse it immediately.
Email: help@mistoraprep.com
If production hasn’t started, we can update size/color. If the order has shipped, options are limited. Email support as soon as possible and we’ll advise next steps.
Damage in transit can happen. Send a photo of the damaged item and your order details and we will replace it.
Email: help@mistoraprep.com